Q: How is your service so affordable compared to big-name competitors?
A: One of our primary goals is to make it affordable to preserve and share your memories. We keep our overhead low so we can offer quality service at a reasonable price.
Q: How long does it usually take to complete an order?
A: Most orders are completed within 1 to 2 weeks after we receive your items. Larger orders may take longer, and orders with large quantities of slides and negatives have been known to exceed that timeframe. If we expect your order to take longer than 2 weeks, we will provide an estimated completion date. We will also send email updates when your order is received and when it is complete.
Q: How will I receive my digitized files?
A: We share completed files through Dropbox so you can view and download them easily. If you prefer, you can also order physical storage such as DVDs or a flash drive.
Q: What types of media do you accept?
A: We currently digitize physical prints, slides, negatives, DVDs, several types of video tapes, and audio cassettes. If you are unsure whether we can handle a specific format, email us at support@southernscan.com before placing your order.
Q: Will my original items be returned to me?
A: Yes. If you choose return shipping on your order form, we will ship your original items back after digitizing. If you purchase physical storage from us, those items will be included in the return shipment as well.
Q: When will I be charged?
A: After you submit your order, we will email you a secure billing link (billing.southernscan.com) so you can add your credit or debit card. Your card is not charged until the work is complete.
Q: Will you scan my film reels?
A: No. At this time, we digitize DVDs, several types of video tapes, physical prints, slides, negatives, and audio cassettes.
Q: Do you offer photo restoration or retouching?
A: No, we do not currently offer restoration or retouching services.
Q: Can I preview my scans before the order is complete?
A: Yes. Each scan will be uploaded to a Dropbox folder that only you and our team can access. You will have access to the folder for 30 days after your order is complete, so please download your files before then. You will also receive automated email updates when we receive and complete your order.
Q: What if I have questions before placing an order?
A: If you have questions before ordering, email us at support@southernscan.com and we will be happy to help.